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Do Employees Really Know What’s Expected of Them?

According to a Gallup poll, only 33% of employees in the United States are engaged. But the questions only grow from there. Brandon Rigoni and Bailey Nelson discuss for Gallup if employees know what is expected of them in the first place.

A Distinct Difference

Further analysis shows that businesses in the top quartile of employee engagement are 21% more profitable, 17% more productive, have 10% better customer ratings, experience 41% less absenteeism, and suffer 70% fewer safety incidents compared with business units in the bottom quartile. There are a multitude of elements that factor into creating better employee engagement. Research has shown that ­­setting clear expectations may be the most foundational element.

Only about half of workers know explicitly what is expected of them at work. This has a direct effect on the amount of employee engagement—it can make or break it. Here are the steps Gallup suggest will help in setting clear expectations with employees.

First, develop collaboratively. When workers are given the chance to voice their ideas on work expectations, they will more likely own up to their own expectations and be successful. Next, articulate clearly. Employees don’t want to play a guessing game. Be clear and direct about what you expect.

Third, aim for excellence. Your workers don’t want to be handed a list of mundane rules like “show up on time,” etc. Reflect on past employees who were top performers and show how they show aspire to do the same. And lastly, individualize to strengths. You should understand what your employee will excel at and what they enjoy and place them accordingly.

For more information, you can access the original article here: http://www.gallup.com/businessjournal/195803/employees-really-know-expected.aspx

About Melissa Colon

Melissa is a staff writer for AITS, with a background in journalism. She has previously written for York Dispatch and York Daily Record.

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