Joel Roberts from The Project Management Hut offers a three-step process to draft a stakeholder communication plan. While having one is not always necessary, it is needed for long-term or heavy projects. The following three things need to be taken into account:
- Identify the need for communication.
- Lay out the tools and the techniques.
- Lay out the calendar.
Draft & Execute
Make sure that your stakeholders/clients are aware of your willingness to be transparent and open with communication. This instantly gains their trust, which is one of the most important things to do in the beginning stages of the project. They need to know that you are concerned with their opinion.
In order for you to be able to push the project forward and be on the same page, you need to establish techniques that are going to be developed to establish constructive dialogues and communication meetings. You also need to gain customer trust and reliability and can do so by incorporating quick and comprehensive training sessions. Your clients will appreciate that by doing so you are fulfilling their demands, and also making them deeply aware.
Lastly, establish previously determined and non-negotiable dates for communication. This will bring balance and align your work and current achievements with the requirements and expectations of the stakeholders.
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