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A Strategy for Engaging and Dealing with Difficult People

At the heart of any business is people, and people are sometimes arrogant, egotistical bothers who are too small-minded to work well with others. The question then arises: How does one deal with such difficult people? In a guest post for A Girl’s Guide to Project Management, Patrick Mayfield shares how to better work with these infuriating people.

Collision of Wills

The world has drastically changed from yesterday. This is all because of factors like globalization, multicultural workplaces, and even new technology. Mayfield cautions that it is because of all of this that it is even more important that negative relationships are remedied immediately, or they may disrupt the entire organization.

So where does one begin to better communicate with aggravating individuals? Simply being open-minded enough to listen to the other person’s story is the best place to start. People want their voices to be heard, and their opinions at the very least acknowledged. Be quiet, calm, and patient when listening. On the flip side of this, communication is a two-way street, and you need your voice to be heard as well. Assert yourself, and know your worth. Allow for the other person to share their position in its entirety and then share your own.

Before you begin a discussion with a person, you should be well-versed in your own stance. Do you know what your best alternative to a negotiated agreement is? Additionally, knowing what the benefits are for the other party can help in the art of persuasion to win them over.

Sometimes, no matter how much well thought-out communication there is, the other party will simply not budge in their pig-headed stance. This is where you can politely illustrate to them the consequence of any ill-advised schemes. Perhaps their idea has holes in it and has the potential to backfire, so show them!

At the end of the day, all you can do is kill those difficult people with kindness. You can read the original post here:

About Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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