In a technology-driven world, why is IT still operating like a solitary island in each organization? The business and IT are not two separate entities; rather, they should be working collectively to better the organization as a whole. In a post for All Things ITSM, Kirstie Magowan shares how to change this rigid mindset and make IT a cornerstone of the business.
Align and Improve
IT tends to think very highly of themselves, because they believe that the business would crumble to ruins without them. The rest of the business however sees IT more as a “necessary evil,” according to Magowan. The first step to breaking down this barrier and getting on an equal playing field is to literally break down the walls and leave the constraints of a cubicle. IT should be out moving within the business, not banished to a room under the stairs.
The business is reluctant to embrace IT as an essential player in the organization. They tend to see IT as a support, not a star. IT can change this by giving exemplary displays of their greatness. IT has all of the brainpower to propose innovation for the business, and they should! IT needs to speak loudly so their insightful ideas are acknowledged as well. Some members of the business may even be able to offer their own insight into how best to introduce innovation, or even how to better market IT as a force to be reckoned with.
A better, stronger business will embrace and acknowledge all of its players, and it will encourage creativity and innovation from everyone. IT may have once been locked away and silenced, but this ends now. IT has the opportunities right in front of them to change the game, and these opportunities are unique to their expertise.
IT is vital in the organization, and it is not separate from the organization. You can read the original post here: http://allthingsitsm.com/it-integration/