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How to Facilitate the Resolution of Conflicting Ideas

It is human nature to have disagreements, but in the grown-up world it is especially pertinent to resolve these issues. In a post for The Project Risk Coach, Harry Hall elaborates on how to best encourage the resolution of conflict.

When working on a project, it is inevitable that there will be conflicting wants and needs from the various stakeholders. But what can be done to solve the squabbling amongst different thinkers? There are three ways to resolve conflicting ideas:

  1. Identify
  2. Analyze
  3. Resolve

The first step is to identify the stakeholders. A stakeholder is any individual, group, or organization that has a vested interest in the initiative.

The next step is to analyze the various needs of these stakeholders and determine which stakeholders have the most interest and the greatest power. Remember to keep change deliberate and planned as much as possible.

After the stakeholders have been identified and analyzed, it is time to resolve conflicts. This “sense-making” consists of “things that help individuals and groups to make sense of what’s happening around them.” This may include actions like: clarifying the mission, having open communications, defining the strategy, and holding team meetings.

You can read the original article here:

About Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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