The world seems to be moving faster and faster every day, with technology as the centripetal driving force. With technology playing such a pertinent role in progress, it is critical to be aware of its weaknesses. In an article for The Enterprisers Project, Carla Rudder discusses the worst habits IT is guilty of. There are 14 bad habits that need to be broken:
- Poor communication
- Defense with metrics
- Refusal to acknowledge the shift
- Complete control
- Failure to delegate
- Analysis paralysis
- Failure to lead by example
- Struggling big vendors
- Failure to be secure
- Failure to follow security policies
- Failure to show empathy
- A company within a company
- Blind upgrades
- Not automating
The Spectrum for Improvement
IT tends to lack transparency in their operations. Communication, even that simple follow-up email, can prove vital to project success. Oftentimes, the best way to illustrate what IT needs is through tracking and measuring. Metrics are great for accountability and focus, but they prove problematic when IT becomes too focused and neglects customers.
CIOs are no longer the reigning leaders of the technology kingdom. Today’s world demands that CIOs shift their focus towards the people, not the technology. IT is often viewed negatively because they lack empathy for their coworkers. Shifting the focus towards people will help to resolve this poor image. On the other hand, CIOs are still counted upon to make recommendations on which technologies to employ, and they need to act with conviction in such circumstances. It can be difficult to anticipate how these technologies will work with the existing ones–though it is a vital concern–but CIOs must not succumb to analysis paralysis. In any case, a good place to start is with more automation. CIOs need to automate what is already in the brains of people, because this will help everyone to do their job more efficiently.
IT leaders want to have control over all aspects of a secured environment. However, rather than a focus on ownership, they should focus on enlightening colleagues about safe practices. There has been an abundance of security breaches recently. IT cannot necessarily stop a hacker from getting into their system, but they can limit the damage the hacker can cause. The IT department likewise should follow any security policies the company may have to the letter.
Delegating is an important skill for a leader to possess; unfortunately, IT leaders traditionally want to do everything themselves. People learn by example, and when they see their leaders teaching things a certain way and practicing what they preach, people are more influenced to act accordingly. On that note, many IT leaders view IT as its own company within a larger company. This mindset hinders the creation of business innovation and market growth. Discard the silo mentality.
Lastly, large vendors are struggling because they either need to acquire new companies or re-launch existing services with new marketing. This illusion of a well-integrated suite of products is laden with problems.
But other than that, everything is terrific. You can read the original article here: https://enterprisersproject.com/article/2016/5/14-bad-habits-it-leaders-should-break-now