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Do Hunches Beat Facts in CIO Decision-Making?

Cold hard facts are always the way to make decisions, right? Actually, many CIOs often take a more whimsical approach and go off their hunches instead of the facts. In an article for, Paul Rubens explores why the facts are often dismissed when hunches contradict.

Just the Hunches, Ma’am

A study by Colt Technology Services uncovered that 71 percent of senior IT members believe that their personal experience is more indicative of success than the analysis of data. What is more alarming is that 76 percent of those who responded believe that their intuition is often contradictory to the facts, but they will still follow their “do what feels right” mantra.

So why is disregarding the facts so widely accepted? According to Steve Hughes, a cloud specialist, it all comes back to how the CIO’s role has developed. The world is a fast-paced place, and because of this, the CIO position itself is always undergoing rapid changes. Presently, CIOs are pressured into making quick decisions. However, Paul Miller, a senior analyst at Forrester Research, believes that this pressure for fast results is not overly stressful for CIOs, nor is it making them unhappy. CIOs do rely heavily on their own personal judgments, but they are open to input from trusted colleagues, peers, suppliers, and even analysts.

Advice from within the company does not rank super highly on the CIO’s list. Actually, internal advice ranked fourth. This disconnect from the rest of the business suggests that IT is becoming an isolated entity, especially because CIOs are more willing to seek advice from outside of their organization. To break down these solitary walls, CIOs can do the following:

  1. Establish many independent groups, and have them all work on the same problem.
  2. Discuss ideas outside of the immediate project team.
  3. Invite experts to join meetings.

If CIOs, and consequently the IT department, become too invested in their own department, they will not be able to deliver projects that serve customers or even the business well. The bottom line is that it does not matter how long a CIO has had their job; all that matters is their attitude toward the position. You can read the original article here:

About Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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