Not conducting an exit interview is no different than being offered a magazine full of secret business information and deciding to set it on fire. Jessica Miller-Merrell writes for Glassdoor with six questions for people who are not pyromaniacs:
- Why did you begin looking for a new job?
- What ultimately led you to accept the position?
- Did you feel that you were equipped to do your job well?
- How would you describe the culture of our company?
- What could have been done for you to remain employed here?
- What would you change if you could change anything about the job or the company?
The idea with these questions is first to get a pulse on the interests of the employee and if maybe those interests just did not align with business interests. The second purpose is to understand where the employee felt the business was unsatisfactory so that potential improvements can be made. A seventh question Miller-Merrell says can be peppered throughout the interview is to simply ask for specific examples regarding any of the things they say in the other six questions. Collectively, a picture should be painted of why this person decided to leave, and how you can keep everybody else.
You can view the full article here: https://www.glassdoor.com/employers/blog/7-must-ask-exit-interview-questions/