With the amount of upgrades that become readily available every year, you would assume that the process was almost automated. Unfortunately, it is still too common that upgrades are rushed and put together with glue and popsicle sticks. In an article for IT Business Edge, Don Tennant explores what project teams can do better to make upgrades an instant success. There are 10 areas to improve on:
- Time well.
- Remove bugs.
- Test for performance.
- Test for compatibility.
- Review prices
- Take a test drive.
Upgrade How You Upgrade
Everything in life comes down to timing. In order for an upgrade to be successful and not burn out, there needs to be a schedule adhered to that aligns with the interests of the business and the industry. Additionally, ensure there are not any major flaws in the programming. No one wants to be responsible for the release of a “buggy” upgrade, nor do they want to try and fix it after release.
The world is a diverse place, and the testing environment should be too. Test the app in an array of conditions and make sure it runs effectively under a variety of circumstances. While testing performance, be sure to test compatibility. Your customers have grown accustomed to a certain program level–be sure to deliver!
If this upgrade is going to require a new price model, you will need to review the impact it will have. You never want to make the mistake of overcharging, but you also want to maximize profits. Promoting your new product can help with any pricing discrepancies, and maybe even allow for greater profit.
When launching the finalized product, you must ensure that it coordinates well with every department. Likewise, you will need to train people across the board so they feel educated and comfortable with this new technology.
You should be taking your own test drive and formulating an opinion about how well this upgrade is working. You can also help weed out any bugs or problems. Finally, you should be open to listening to everyone. If a customer has a complaint, hear them out, they may just have a point that can make the upgrade even better.
You can read the original article here: http://www.itbusinessedge.com/blogs/from-under-the-rug/10-ways-software-development-teams-can-master-the-art-of-releasing-upgrades.html