Unlike the freedom businesses possess to make their own mistakes and progress forward as they see fit, the government needs to exercise more transparency and accountability in its decisions. In an article for InformationWeek, Esther Schindler explores all the hot issues on government IT’s plate.
The General Trends
Just like a traditional IT department, government IT needs to accomplish long-term strategic planning, as well as coping with the day-to-day threats to security. The government is expected to lead in new innovations while operating on the minuscule budget the tax payers allow.
In the coming year, it is expected that government IT will see changes in customer experience, mobility, big data, and digital government. On the smaller scale, the state and local government’s actions in the coming year are more focused on the citizen’s demands for initiatives. These types of initiatives include: security, the cloud, consolidation, and big data. These are not the only big issues governments will face in this coming year, but these are the big priorities the people are pushing for.
Security Is Everyone’s Problem
When the breach of the Office of Personnel Management occurred, there was a huge push for strengthened security. This breach personally attacked millions of government employees and contractors and made people see that security is not only IT’s concern. Since then there have been great steps to prevent cyber-attacks, but more can be done in the future to improve this.
Government agencies have been working to improve their level of transparency, and this is only going to continue in 2016. One reason behind this is the push to better respond to citizens’ technology expectations. There are predictions that the government will improve their customer experiences by using the Internet and social media to better communicate with their constituents.
There is a consensus that it is time for the government to modernize. The systems that are currently in place are too outdated to support the cloud, and if the government is to utilize it, they will need an upgrade. Many experts agree that this is the probable direction the government will take. Going to the cloud will require changes. For example, the cloud only charges people when they use its services; this varies greatly from the budgets the government is used to establishing each year.
The biggest trend facing the government in 2016 is the changing workforce, because as of September 2015, one in four government employees are eligible to retire. One way to combat this decreased workforce as well as the demand for new technology is to hire more IT contractors.
All of these changes are not likely to occur immediately. They are just priorities the government needs to address in its already busy schedule. You can read the original article here: http://www.informationweek.com/government/leadership/government-it-hot-tech-trends-in-2016/d/d-id/1323772