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‘Brief Back’ to Guarantee You Are Understood

In an article for PoliceOne, Chuck Joyner shares the handy “brief back” technique he learned from his days of SWAT (team, not analysis). The brief back is as simple as asking people to repeat back to you what you told them. This is especially effective in a team setting, where everyone benefits from hearing the others reiterate their responsibilities. The only caveat to the brief back is that you do not want to use it in such simple situations that it would come across condescending. You should know instinctively which situations really warrant the brief back. For more information, you can view the full article here:

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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