The days of mailing in and receiving a product 6-8 weeks later are over, and now we as consumers rely on a business’s ability to give us instantaneous results. Unfortunately, IT service is not viewed in this same way despite the desire for IT employees and consumers to be able to work anywhere at any time. In an article for The Enterprisers Project, Jen L. Skrabak explores how to better deliver on these expectations.
Sources for Improvement
The largest problem in delivering IT adequately centers on security. These problems include: authorization and authentication, maintaining privacy rights, adhering to business process policies, and properly training individuals to take accountability for their actions.
In an effort to better gauge what consumer technologies will succeed in a specific enterprise, companies will hold an “Innovation Day.” Everyone is invited to submit ideas about what the business may need prior to the actual day of innovation. People are also invited to vote and comment on which ideas they think are well-suited for the business, with anatomy, of course.
All of these efforts result in a ranking of the best ideas, and in Skrabak’s case, the top eight are selected to further investigate. The teams that developed and proposed these ideas will create an entire presentation showing why their idea is the best and should receive the funding. If they are selected, they will receive funding and can begin to make their idea come to life.
Skrabak is presently on an Innovation Day team that is attempting to create a mobile app that allows anyone to address member issues and quicken resolutions:
Our code name is Everyone Is a Superhero, which I like because it points out that from the member perspective, anyone who can solve an issue really looks a superhero to them. My hope is that this app will prove useful and join other functionality – click to chat with a nurse, or our concierge teams for commercial customers – to continue to make healthcare easier to manage. Anyone still burdened by the reality of having to schedule an appointment and take time out of their day to have a healthcare question answered will, I’m sure, find all of this technology disruptive – and all for the better.
You can read the original article here: https://enterprisersproject.com/article/2015/11/dont-ignore-expectations-next-gen-it-users