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5 Simple Steps for Starting with Continual Service Improvement

In the realm of continual service improvement (CSI), only one person can guide in its proper implementation. In a recent post for Joe the IT Guy, he analyzes CSI and proposes a plan of action to best utilize its capabilities. Some people believe that CSI revolves around this ideal of creating perfection, when in actuality this is not the case. If perfection could be obtained, the need for CSI would cease, so how could the program be continual? CSI is a philosophy developed to keep up with the status quo, with its main concerns lying with the advancement of an IT organization.

Five Steps to Integrate CSI

  1. List
  2. Discuss
  3. Assess
  4. Improve
  5. Reassess

It is important to write down goals, to simply get everything out and on paper. Do not focus on how these things can come to be; merely focus on getting them into the universe. Keeping the list simple will encourage people to add to it or make their own suggestions. After a list is created, it is time to discuss the suggestions. In the beginning, it is helpful to pick a few “quick wins” in order to boost the team’s ego and get the ball rolling.

It is important to gain positioning and assess where the business truly is in comparison to its goals. Evaluating how the business looks in relation to its respective industry can also help to gain perspective. Ensure that any improvement plans align with the already established business strategy.

Improve the plan along the way and treat each improvement as if it is an individual project. Look to see which improvements created the best results, which will help in the reassessment stage. After all data has been collected, it is time to assess the good and bad the improvements have elicited.  Make sure the improvements, in their completed stage, still align with the business strategy.

These five steps are merely the beginning, because, after all, CSI is continual. You can read the original post here:

About Danielle Koehler

Danielle is a staff writer for CAI's Accelerating IT Success. She has degrees in English and human resource management from Shippensburg University.

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