FBI veteran Robin Dreeke spills up the secrets to building rapport to Anita Bruzzese in an article for The Fast Track. The two questions you need to ask yourself are: “What do I want these people to do?” and “Why would they want to do that?” When you have those answers and introduce work in a way that plays to their interests, rapport builds. Another tip is, when seeking to learn about people’s perspective, to ask open-ended follow-up questions that show you are really invested in their thought process. This is doubly effective when you are seeking to find the root causes of problems the team is having. The biggest challenge to the leader in all of these situations is to silence his or her ego and just let people speak their minds.
For further elaboration on these points, you can read the full article here: http://quickbase.intuit.com/blog/2013/08/05/fbi-secrets-of-establishing-rapport-interview-with-fbi-veteran-robin-dreeke/