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SIAM isn’t Just for Large Enterprises

“SIAM” (service integration and management) might be a new term for some of you. But it’s no longer the exclusive territory of corporate IT, and it is beginning to mainstream beyond high-end consultants and industry analysts. As Joe the IT Guy explains, you don’t have to be ITSM bilingual to understand it. This could be the next big step for ITIL practitioners.

What is SIAM?

SIAM is the new poster child extension for ITIL, as dictated by AXELOS. And as an extension of ITIL, it offers the same consistent governance and multi-supplier service assurance that IT persons are accustomed to. So far it’s working out great for the big fish of the business world, but what about the little / medium guys?

…despite the fact that much of the existing SIAM IP currently sits with the large consultancy organizations (such as Accenture, Capgemini, HP Services, and TCS) and is sold into the largest of enterprises on the back of the largest of IT contracts, SIAM is relevant to organizations of all sizes. After all, SIAM is ultimately about supplier/contract management and the delivery of IT services.

What SIAM Can Do for YOU!

ITSM just isn’t what it was way back in 2011 when the last version of ITIL was released. SIAM fills some traditional ITIL gaps such as, “You want to manage third-party cloud services but your ITSM framework only covers the internal aspects of the contract. What do you do?” SIAM assists by adding process integration across multiple suppliers, by fostering collaboration between multiple suppliers, by offering strategy for services and sourcing, and by offering service reporting consolidation of service quality and performance reports.

Ambiguities Aside…

It’s not clear what the official definition of SIAM is yet. At best, we know that it is a set of practices to augment the ITIL guidelines for governing, managing, and coordinating the delivery of services that are provided by both internal and external suppliers. At present, it seems this definition should suffice. At least, as far as small and mid-sized companies are concerned, it’s a great enhancement to traditional IT governance.

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About Eric Anderson

Eric Anderson is a staff writer for CAI’s Accelerating IT Success. He is an intern at Computer Aid Inc., pursuing his master’s degree in communications at Penn State University.

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