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Does ITIL Fit the New Style of IT?

Lately, it may seem as if ITIL doesn’t quite belong at the cool IT kids’ table. But HP’s Tony Price is unequivocal in his opinion that ITIL is still the coolest kid of all. All it needs is a new style, a makeover of sorts. In an article for ServiceDesk360, Price discusses the steps that are necessary to bring ITIL up to date with IT.

Let’s be perfectly honest, mainframes are no longer “in.” Now it’s the distributed systems, the BYOD, BYOS, and a whole Internet of Things that garner the most attention. There are many who think that ITIL cannot apply to these diverse elements. Against that assertion, Price has two main arguments.

Argument 1: ITIL Can Change

First, he argues against the idea that “ITIL is ITIL is ITIL.” Giving ITIL a fixed set of attributes is misleading. ITIL was never a fixed identity to begin with, never a static and prescriptive model. As a case and point, he cites the Service Integration and Management (SIAM) principles developed by his own company to ensure that ITIL fits with the unique, multi-source environment that is HP.

Argument 2: ITIL is Needed

Second, in a world where speed and agility are essential, an equally potent form of change management is necessary. Old ITIL really doesn’t fit in with the current paradigm of fast changes, but newer forms of ITIL can and must be part of the equation:

Increasing the velocity of change doesn’t mean throwing away all types of controls.  It does mean controlling things differently and not accepting what I often see as overbearing, over-processed approaches that have been developed over years and act to stifle change.

Old Friends

Let it be no secret; Tony Price has been with ITIL from the beginning. He co-ran the original commercial ITIL course in the UK. He was also one of its contributing authors, so I suppose you could say that he and ITIL go way back. As what you might call a “close friend,” Price agrees that ITIL is in need of a serious upgrade. But please, stop calling it obsolete.

Read the original article at: http://www.servicedesk360.com/does-itil-fit-within-the-new-style-of-it/

About Eric Anderson

Eric Anderson is a staff writer for CAI's Accelerating IT Success. He is an intern at Computer Aid Inc., pursuing his master's degree in communications at Penn State University.

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