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3 Steps to Increasing IT Productivity

Productivity is the magic word in business. Everyone promises to become more productive, but then snags come up, things get complicated, and eeeh let’s try out this more-productive-thing again next year. But that does not need to be the case, not in IT. Treb Gatte writes for CIO.com with three steps for getting IT to produce more and better results:

  1. Only reward the right behavior.
  2. Know when to say no.
  3. Don’t build a tolerance for inefficiency.

IT on the Uprise

There is a big difference between rewarding results and rewarding effort. Consider the context carefully. Gatte recalls a time where an IT team went totally off the rails with its project, but it put in additional effort to get the project back on track, so the team was rewarded for the additional effort. The problem is that the team went off-track in the first place because it ignored best practices. Meanwhile, another team had been producing stellar results without a hitch, and they received no reward. In IT, “the squeaky wheel gets the grease” is a much poorer motto than, “just do it right!”

And in spite of good intentions, it is seldom ever possible for IT to satisfy the hopeful whim of every passing executive. That means IT leaders need to be able to say no when they know their teams’ schedules are fully booked with work. Executives will respect a leader who knows what is and is not possible, and they will not respect someone who makes endless promises and delivers on none of them. Additionally, any IT leader who knows when to say no to more work is a leader who consciously prioritizes the work that IT is doing at any given time. This too is a good thing.

About the final point, Gatte writes:

Are your employees giving it 150 percent, staying late to get the work done? They aren’t alone. A Gallup poll, done on August 29, 2014, suggested that half of the salaried employees are working more than 50 hours. For all of those hours worked, effective productivity has fallen to a mere 26 hours per week. The cumulative effect of mental fatigue increases mistakes and bad decisions, which creates rework and reduces the effective productivity.

Generally, if everybody is regularly putting in overtime, it is a sign of poor management or inefficient processes. You need to put your heads together to come up with more streamlined and creative ways to manage workflows without exhausting yourselves and employees. A relaxed, well-rested worker is more productive than a nervous, bloodshot worker. You can read the original article here: http://www.cio.com/article/2913015/pmo/how-to-destroy-productivity-in-three-easy-steps.html

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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