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IT as a Proactive Business Decision Maker

Like the Roaring Twenties, technology can turn business processes into one big party, lifting investments to soaring heights. But the same technology that generates prosperity and wealth can also create ‘bubbles’ of investment that bring a business crashing to its knees. As Pearl Zhu writes in her Future of CIO blog, executives need a level head at the decision table when it comes to adopting new tech.   

Culture of IT as Utility

Some of the most successful companies have leveraged IT as a key differentiator in their quest for business excellence. However, in most organizations, IT is seldom brought to the table as a business partner. Part of [the oversight]is IT's own fault, as a lot of IT managers do not even understand what the business does. 

IT leaders may not have a proper grasp of the business needs, but oftentimes the business culture is also to blame, since many company execs are still treating IT like an in-house utility.

Infrastructure and Commerce

<p>Instead of reinforcing the silo mentality, IT leaders should be encouraged to get in the mix, to reap the rewards of and contribute to business strategy. And why not? After all, if technology is the new railroad network of the enterprise, shouldn’t the transit authority (IT) be included in decisions about infrastructure and commerce?

An Eye on Quality, the Future

The benefits that IT brings to the business as a decision maker can be spelled out in one phrase – competitive advantage. But this can only occur if IT pros are brought in early on a project and consulted often. Think of the IT department like a smart economist. When you want solutions that last, that won’t cause a boom and a bust, you need experts who understand agile cloud solutions and who keep an eye on quality and the future of the enterprise infrastructure. 

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About Eric Anderson

Eric Anderson is a staff writer for CAI's Accelerating IT Success. He is an intern at Computer Aid Inc., pursuing his master's degree in communications at Penn State University.

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