It is not enough to be just a programming whiz in IT anymore. You also need to be able to communicate effectively within a team and with end-users. Jen A. Miller provides advice over at CIO Asia for how to locate the IT employees who bring the vital soft skills you need to the table.
Hard Luck for Soft Skills
Employees need to be good problem solvers, with a head for business issues and resolutions. In the ideal scenario, they can act like consultants, guiding non-IT people to accomplish their goals and articulate their needs. In order to determine which job applicants might fit these criteria, there are tactics you can use an interview. You can ask the following questions:
- “What was your approach to resolving that issue?”
- “Talk to me about scenarios you've had previously where you've been put in this position.”
- “How did you use your analytical skills to solve those problems?”
Miller elaborates, citing John Reed, senior executive director at Robert Half Technology:
Reed says this is “a very different interview process for a lot of people in tech.” While you may ask a candidate to architect a tech infrastructure on a whiteboard, make sure to follow up with questions that will help you see how that person would work with a team or interact with customers. Spend as much time in the interview on both hard and soft skills, he says.
You can read more tips at the full article here: http://www.cio-asia.com/mgmt/careers/how-to-identify-soft-skills-in-it-job-candidates/