Now it’s time to have fun with arguments. Who doesn’t love a good one? Today AITS delves into Rob England’s The IT Skeptic blog for a little “back and forth” about ITIL. The debate in question revolves around a swarm of negative feedback generated by blogger Stephen Mann’s “heretical” post to Servicenow. Here is the heart of Mann’s proposal:
…reconsider the ITIL process we call “configuration management” and, rather than just looking at its worth, consider it from a real-world perspective.
… People might find configuration management hard to justify and therefore hard to resource in cash-strapped IT organizations…if all they are doing is configuration management for configuration management’s sake then does it really matter?
… to have any chance of really working it needs to be embedded within business processes rather than being a discrete and disconnected activity that in reality never gets done.
…By all means we can still talk of configuration management. It could even be a sub-process of the ITIL-espoused processes that people do actively use.
Mann’s post was followed with a slew of reactionary comments by the “defenders of ITIL”, who drowned out the commentary of advocates. England’s blog is therefore a reaction to the ITIL evangelist’s outrage. England argues that SM (service management) is present at all organizations to some capacity, and that very few (10% at most) actually use a full CMDB. He sits squarely with Mann in the belief that ITIL should be integrated as a subset of other practices, and argues extensively to that point.
3 Criteria for Needing CMDB
One final gem of wisdom to this quarrel, England establishes three criteria for the small enclave of businesses he believes will actually need CMDB:
- Hosting an immensely complex service configuration.
- Having a business case for better tracking of relationships.
- Possessing the available funds.
If you happen to have your own opinion on this topic, feel free to read the entire post at: http://www.itskeptic.org/content/heretical-views-itil-configuration-management