This PDF from KPMG tackles in-depth how social media, mobility, analytics, and cloud computing (also known as SMAC) is fast eroding the boundaries that separate customer demand, business and technology firms. SMAC will be the leading disruptive technologies that merge with one another to allow unlimited opportunities as businesses become more and more agile.
The document also discusses what the “enterprise of the future” will actually look like in the coming years. It does this by looking back and looking forward, from the pre-digital era to digital to post-digital, to show how enterprises have continuously transformed over time. It further aims to decode what SMAC really means to the technology world, how it became a driver of convergence, what its four pillars are, and how it impacts the Information Technology industry worldwide.
India’s Strategy: Adopt and Adapt
This actually incorporates SMAC in the business side of things, namely the future of Indian IT-BPO (Business Process Outsourcing). It covers a 4 step roadmap for IT-BPO organizations to eventually adopt the SMAC era. With the emergence of SMAC, IT-BPO firms need to look at changing their traditional business models. The offshore delivery model, with a mix of onsite and offshore delivery resources, will no longer work in an environment dominated by SMAC. IT-BPO firms will have to re-invent themselves in order to be aligned with SMAC and follow a four-step roadmap to emerge successful. The various steps of this roadmap include:
Become more entrepreneurial
Embrace hub and spoke delivery model
New pricing models
Collaboration with other vendors
To reap more business rewards and gain the advantages in IT-BPO, Indian companies need to develop their SMAC strategies. SMAC has indeed “opened new gates” for Indian IT outsourcing industry and, to address issues of cost, efficiency and progress, it is merely common sense to invest and involve SMAC more.