In the great words of Homer Simpson, “Can’t someone else do it?” When it comes to IT service management, the answer is “yes,” and Caroline Swenney encourages it. She comes up with five clear benefits to outsourcing your ITSM needs:
- More flexible
- Expert service
- Time to focus on other things
- Updated software
Outsource Work, Import Peace of Mind
Building an IT department takes a lot of work, and early mistakes can schism into big problems down the road. Outsourcing circumvents the hiring process, the training, and other challenges that come from starting from scratch. Outside companies can also provide ready flexibility for times when your business is expanding or changing its processes. That is because these companies are made up of experts with extensive training and experience that apply across many types of organization. The least of the benefits they will provide is regularly updated software.
The time you subsequently save by outsourcing ITSM can be focused elsewhere:
Since these experts are the ones who take care of your IT system and needs, you can focus on other things that matter most in your business. An in-house IT department is still part of your company. You may still be needed in case they need to do some decisions. This is the area of specialty of the outsourced IT management company so they would know how to take care of every area of the IT system.
Businesses are always looking for more ways to cut corners and focus their resources. Outsourcing ITSM is one potential avenue toward achieving this. You can read Swenney’s full post here: http://www.vistahelp.ca/benefits-of-outsourcing-it-service-management-2/