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Indian ITSM: Making it Big in the Global Market

Anamika Sahu & Vishwas Nair of shed light on going all-out to be a powerhouse in the field of Information Technology Services Management (ITSM) and the struggles that comes with sustaining your stature. Their article focuses on an IT organization named GLOPORE IMS, whose single business focus is ITSM and IT infrastructure. It also gives a brief background not only on the company as a whole but its chief executive Satish Kumar, as well, together with his dealings, approach, strategies and techniques to keep the company productive and successful.

Sahu and Nair’s article also emphasizes the issues encountered by this ITSM company driven to maintain its accomplishments. Challenges such as never subscribing to being a ‘Me Too’ kind of organization and try to succeed with a trial and error method, rather they prefer to engage with the CxOs right from the business strategy, integration of IT strategy requirement tracking stage and understanding the client’s end to end current business status, end key result areas and best approach to achieve them.

This article also provides the story behind the company’s journey when it began its functioning by serving the domestic market with its outcome based model and cost leadership through shared service model, process & operational excellence. The company’s strategy worked in their favor. And it also shows its business model, how it leverages and focuses on its strengths and how it plans to stay as a pure play IMS/ITSM company. 

The article closes by sharing Kumar’s vision and hope to ‘be the chosen IT Service Management partner for 250 global customers and be among the top 10 global IMS companies by 2015’. GLOPORE IMS hopes to continue to be an Indian ‘Gorilla’ in the global IMS space as it continually expands its customer base as well as its partnerships and remain that way for years to come.

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About Kristian Dayrit

Kristian Dayrit was the Associate Editor and Content Writer for AITS Philippines. He has edited and wrote various published works, articles, newsletters and such since 2007.

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