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ITIL: Focus More on Process than Costs

Are you looking to accelerate procedures all the while cutting costs on Information Technology projects? IT Infrastructure Library (ITIL) might not be the best solution. It actually does quite the opposite. This article from networksasia.net dwells more on this issue. Chris Murray, an analyst, says that IT companies usually have a hard time to get their businesses to sign off on ITIL due to its mismanagement and misapplication. Most, if not all, CEOs want ROI with less costs, less workforce, and want speedier, shorter deadlines in IT projects and, definitely, ITIL (even its counterparts such as PRINCE2 and COBIT) would not be able to provide these.

What is ITIL? The ITIL framework is a series of 10 stripped-down, best practice IT frameworks which apply to all organizations, regardless of size, scale or business. Version 3 was released in May 2012 by the ITIL Certification Management Board and has refocused the structure on maintenance and creation of IT and business processes.

But, Mr. Murray does give an alternative point to turn your attention more if you are an organization head or leader regarding ITIL:

Businesses with ingrained legacy environments can have a hard time with ITIL. He says, 'the IT imperative is always to keep it up, safe and cheap, but now everything needs to be effective, focus on managing business processes rather than assets.' He adds that the process is well worth the pain because it will eradicate blockades to innovation and complexity in the sourcing landscape.

What makes ITIL v3 eye-catching for many businesses to roll out is that this version has detail in integrating existing ITIL processes, making other ITSM frameworks suit your requirements as well. It does not produce the monetary benefits you need ASAP, but in the long run, it does the work cut out for you.

And, even though it actually costs more, requires more labor hours and more workforce, ITIL and IT Service Management (ITSM) frameworks will significantly improve structure and quality across areas including application development and testing. You just need to find your own style, your own business approach. You also need to outline changes needed and the proper method to measure them. Or else you will be wasting money and time… not only yours, but of others as well.

Read the Original Article: http://networksasia.net/article/think-itil-will-reduce-cost-youre-wrong-1215446400

About Kristian Dayrit

Kristian Dayrit was the Associate Editor and Content Writer for AITS Philippines. He has edited and wrote various published works, articles, newsletters and such since 2007.

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