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Implement Enterprise Request Management in Five Straightforward Steps

ERM On The Move

Enterprise Risk Management (ERM), has been gaining steam across the world as an incremental framework to allow for centralization of business processes. As article author John Sundberg explains, there are a series of five steps to implement ERM, including the design of your business process, involving stakeholders, identifying gaps in technology, testing the process, and finally refining and building into the process.

The article then goes on to share longer explanations of those five steps, such as this explanation of refining and building onto the process:

With ERM, the best approach is an evolutionary one. Start with the low-hanging fruit — the broken processes that have the greatest impact on customers. Work from these successes and the experiences gained, and then expand efforts wider and deeper into other request fulfillment processes.

After making any desired adjustments, deploy a more efficient way of fulfilling requests by using ERM and determine the next processes that need to be fixed. By learning, iterating and improving, ERM can easily move out of IT and unify service request fulfillment across your organization.

Whether you’re planning to implement ERM or are just curious about how it all works, this article is a good starting-point to introduce the discussion into your organization. Read the full article here: http://www.theitsmreview.com/2014/05/implement-enterprise-request-management-straightforward-steps/

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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