Benchmarking success is only possible when all parties involved are actually participating in the outcome. Without this, the benchmarking effort is sure to fail. This article found on Six Sigma Online shares other reasons that Six Sigma benchmarking efforts fall short.
To start with (and most typically a problem faced by many organizations) is that of understanding:
The key factor for Six Sigma benchmarking failures is the lack of understanding of internal processes and the mission and the goal of the organization. If management does not align the activities with the mission statement of the organization, then all efforts will be wasted.
The failure to understand the needs of the customer, the outcomes of the processes and the performance of the process is responsible for efforts failing.
Knowing Roles and Responsibilities
The next problem is a lack of sponsorship, unfamiliar teams, or too much work (by having too broad an area to conduct the benchmarking effort). Other problems come up with a lack of commitment, focusing on the metrics rather than the processes, and a failure to monitor process progress. As the article explains, simply choosing the changes to be made and assuming those changes are implemented correctly isn’t enough to assure success. Benchmarking is more than just finding out what needs to change, but also monitoring how those changes are taking place within the organization and assuring they are implemented correctly.