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The Science of Serendipity in the Workplace

Rachel Emma Silverman writes for The Wall Street Journal about the data supporting the connection between serendipity and innovation. For one thing, collaboration can increase by up to 20 percent for every 100 feet of “zonal overlap,” i.e. shared workspace or walking path. Google, Zappos, MIT’s Media Lab, and Salesforce.com are all experimenting with layouts that demand more employee interaction. However, it is estimated that real innovation lies not in just pairing people up but in pairing the right people up, which is much trickier to orchestrate. To get an idea of all the ways that businesses are trying to mine gold out of serendipitous interaction, read Silverman’s original article: http://online.wsj.com/news/articles/SB10001424127887323798104578455081218505870

About John Friscia

John Friscia is the Editor of Computer Aid's Accelerating IT Success. He began working for Computer Aid, Inc. in 2013 and continues to provide graphic design support for AITS. He graduated summa cum laude from Shippensburg University with a B.A. in English.

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