There are several reasons that IT and business are just that: “IT” and “business”, but very few have really dived into the human factor of this problem. This article on Bridging the Gap talks about this divide in different terms: instead of just looking at the technical aspects of IT/business alignment, the author tries to shed some light on the human aspects.
For instance: what are some of the reasons that people outside of IT don’t understand what IT does in their own workplace? According to the post, it comes down to using the right words, and using terminology everyone understands:
You will hear applications referred to by their physical name, yet no one really knows what the applications do. When we have a small amount of applications this is not an issue, however when the inventory grows, we start to see application rationalisation initiatives appearing all over the organisation.
Is hard to understand what has caused this issue.
Could it be down to the IT teams referring to these terms when engaging with the rest of the organisation, or could it be the result of the language which is used by management.
The Black Box Problem
This creates a “black box problem” wherein the staff that knows about these applications leaves the company, and eventually people aren’t even quite sure what the system does. The fix involves “cataloguing the applications by what they do and mapping these to the various physical applications that perform those capabilities”.
Read the full article here to learn more about bridging the gap: http://bridging-the-gap.me/2013/09/10/bridging-the-it-gap/