Reporting issues and risks is almost as important as identifying them (as without communicating those risks to the right people, they might very well not be mitigated). In this post, Elizabeth Harrin shares some recent tips she provided to a student considering various questions about what to include in reports, who it should be sent to, and general ideas around reporting on issues.
One of the best answers comes around when the student asked about what issues to share with senior management. As Harrin answers:
For senior management, only show the high priority open ones. Typically I report also on ‘high priority closed this month’, then those issues drop off the report for the next month. This shows that you are making progress in resolving issues, even if new ones come along. If you don’t do this, your report could show that there are 20 open issues with a status of High Priority this month, and 20 next month. However, they could be 20 completely different issues! Without more detail, like issue names and descriptions (which, frankly, your sponsor is not going to want to wade through), your stakeholders will not know that you are dealing with issues and may assume that you are not tackling problems on the project.
Break Down the Information
Harrin also suggests including the top 10 issues in more detail, as well as the action plans associated with resolving those issues. She also explains that while the overall decision remains with senior management, you shouldn’t come to a meeting without a handful of solutions, too.
Read the full post here: http://www.pm4girls.elizabeth-harrin.com/2014/02/tips-for-risk-and-issue-reporting/