Main Menu
Home / IT Governance / Legacy Support / ITIL Continual Service Improvement: Never Lose Momentum!

ITIL Continual Service Improvement: Never Lose Momentum!


Continual Service Improvement (CSI) spans all stages of ITIL. It’s a process which allows for better strategy, design, and transition and operation. As this post explains from IT Service Management shares, CSI ensures alignment with business needs via improvements to those areas of ITIL, as well as through achieving the objectives of improving cost effectiveness, methodology and processes.

The post includes some questions that CSI both asks and answers through the improvements that it promotes:

  • What is the vision? – Align with business vision, mission, goals and objectives
  • Where are we now? – Baseline assessments
  • Where do we want to be? – Measurable targets
  • How do we get there? – Service and process improvement
  • Did we get there? – Measurement and metrics
  • Feedback branch to beginning is How do we keep the momentum going? – Manage the implementation of improvement changes

The post then shares the seven-step improvement process as a diagram, which helps illustrate how the process is both cyclical and builds upon itself.

Read the full post here:

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

Check Also

COBOL Is Still Around Because Nothing Better Has Replaced It

When COBOL was made in 1959, no one could have dreamed that it would outlive …

Leave a Reply

Your email address will not be published. Required fields are marked *

Sorry, but this content
is for our subscribers only!

But subscribing to ACCELERATING IT SUCCESS is FREE and only one click away!
Join more than 40,000 IT Professionals and get the best IT management articles to your mailbox with Accelerating IT Success!

Unsubscribe at any time