Technology research firm Gartner Inc. recognizes that the devastation wrought by the super typhoon which ripped across the central part of the Philippines has been extensive but the country’s $16 billion IT and customer management business escaped unscathed. Nestor E. Arellano tells us about it in this article.
Although deaths attributed to Typhoon Haiyan have gone up to 5,200 and the business process outsourcing (BPO) industry, which serves companies around the globe including those in Canada, has emerged largely unharmed, this is not businesses’ foremost concerns.
The research firm states that the main issues are absenteeism due to family issues of volunteer work and also intermittent power grid issues, both of which clearly did not affect the Philippine BPO industry.
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