We’ve all heard it’s necessary to align IT with the business, but it’s usually a question of how instead of why. How do we get the two to understand each other, much less work in sync? Harris Kern of CIOindex.com suggests five strategies for aligning IT with the business, reaching not only a stronger collaboration but a better organization.
- Understand the business processes
- Cultivate business partnership
- Be a diplomat between IT and the business
- Mandate customer participation in IT projects
- Provide thought leadership
The first two are relatively self-explanatory, but what does it mean to be an IT diplomat? According to Kern, you need passion, humility, openness, clarity, and agility. Mostly, the ideas behind much needed IT solutions are already there, but no one is communicating them. Each person is assuming that the other will anticipate the disconnect, but not everyone will always see what you see. In order to fully comprehend the business problems and improve IT, you need to practice alignment.