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The Top 10 Strategic CIO Issues For 2014

The Issues of 2014

This Forbes article by Bob Evans of Oracle looks at the new issues that CIOs are lined up to face in 2014. After giving an overview of last year’s major issues and what CIOs have recently faced, Evans delves into the new problems of the CIO:

    • Driving customer-centric Innovation throughout the business
    • Dealing with the “Internet of Things”
    • The shattering of the legacy model of IT budgeting and expectations
    • Dazzling customers
    • Juggling mobile, cloud, and social
    • Collaborating between product development and IT
    • Moving beyond old tech
    • Making customer loyalty more important
    • Tying employee compensation to knowledge-worker productivity
    • Designing and delivering the transparent enterprise

Dazzle Customers, Win Big

That’s a pretty hefty list, but Evans does a good job of explaining what he means and how CIOs can face the challenge. For instance, consider what he says in regards to the 4th point:

While the number’s dwindling, I’m always surprised at the percentage of CIOs who say it’s not their job to work with customers and to understand their needs and desires as well as their frustrations and concerns.  Today, technology provides the primary means through which our customers experience our companies, our brand value, our culture, and our products and services. Here in 2014, it’s at best short-sighted and at worst madness for a CIO to try to remain detached from up-close and personal engagements with customers.

What becomes apparent with this article is just how much the CIO will need to take ownership across the company, not just in IT. Expanding the CIO’s reach is more than just assuring involvement in board meetings—it’s about recognizing the intrinsic value that IT has in all areas of business today—and tomorrow.

Read the full article here:

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid's Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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