We all know how important ITIL is in the world of IT, but how many of us can list the principles of ITIL without looking online? It’s easy to forget where things started or what they were started for, so The Knowledge Academy spends this article reminding us of just what the principles of ITIL are, and how they affect the way we do IT today.
The principles started by looking at people, processes, products, and partners. The first principle (people), is explained by the article:
In relation to one of the first principles; people…this refers to the people in the IT department. ITIL ensures that each person has the skills in order to carry out the work in hand and have sufficient staff to support the service accordingly. It also ensures that the culture and communication within the company is to an adequate level along with ensuring that the IT services fits well with the structure of the organisation. The customers of the service are also very important to the principles of ITIL as they are the recipients of the service provided. Therefore the service must be designed in order to ensure the customer experience is a pleasant one.
The next principle, process, is explained as being effective only if there are measurable and specific results which are accountable. Process owners are the people in ITIL who make sure that this occurs, as well as a process manager who also works alongside the process owners to plan and also identify possible improvements.
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