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ITIL: Now the Truth can be Told

ITIL: Where did it come from?

Where did ITIL come from, and where is it going? This guest post by Ivor Macfarlane on CoreITSM explores just that: how did ITIL form up in its 25 years of existence, who’s responsible and who’s going to be responsible for it in the future.

As Macfarlane explains, ITIL found its roots in an attempt to help the “less glamorous” IT operations be a bit more even and process driven. It was at first welcomed and pushed away, but it took root and seemed to be found valuable by both public and private sectors:

The Popularity Grows…

 Initially ITIL was the only game in town, the first time Operations practices had been seriously documented. The supplier community supported it because it helped commercial companies sell their products. ITIL’s initial justification was to improve UK Government IT, by documenting what the best organisations (presumably private sector) did and encouraging government IT to copy it. While UK government IT was, indeed, abysmal at times it was soon clear that private sector IT was not much better and sometimes worse. And the books started selling well to private sector customers too.

After it took hold in the UK, ITIL found its way across the world, both in its original form and as competitive ITSM systems like COBIT and MOF. The set of books that was ITIL eventually helped spanw qualifications and a user group, as the blog post explains.

Read about the full history of ITIL in the full article here:

About Matthew Kabik

Matthew Kabik is the former Editor of Computer Aid’s Accelerating IT Success. He worked at Computer Aid, Inc. from 2008 to 2014 in the Harrisburg offices, where he was a copywriter, swordsman, social media consultant, and trainer before moving into editorial.

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