According to Jason Ferrara, IT must become the key strategic driver of the business. This is because customers are more and more likely to bypass IT services if they are unable to handle their requests or needs intelligently and positively. The democratization of IT is resulting in an “end-user who’s now in the driver’s seat,” according to Ferrara. This can be a frightening thing to CIOs who see this as a loss of power—but it certainly doesn’t have to be seen that way. The CIO who is able to absorb the needs of customers and is flexible enough to embrace the change that comes with treating everything in IT as a service will find nothing to be scared of. As Ferrara explains, IT is everything to the business:
From that perspective, everything IT does should be value-add for the business. Every CIO must ask: “Does owning and operating data center infrastructure help me add value – be a strategic driver of the business? Does it help me better meet the needs of the lines of business by delivering IT services more reliably, more quickly, and at lower cost?” If the answer is no, consider that IT as a service, delivered through the cloud, can help you become a strategic value-add for the business; rather than focusing on provisioning hardware and running data centers, you can focus on delivering services that move the needle forward for the business.
So instead of seeing IT as “boxed” and available to be used for certain business functions think of it more as everything the customer needs: it’s the email server always working, it’s an application processing a request correctly, and it’s quick, reliable resolution of issues. IT stands to become (if it hasn’t already) the most important thing for your customer’s satisfaction—and the CIO is in a position to make sure it stays that way.
Read the full post here: http://www.io.com/blog/cio-insights-everything-service-cardboard-boxes/