Most of us by now have heard of ITIL. The acronym stands for IT infrastructure library, and it has become of increasing importance in the last year. However, what started as a library for managing IT infrastructure has become a body of knowledge branching out into everything from customer satisfaction to alignment with business needs.
MyITstudy Blog explains ITIL’s best uses. In the past, ITIL was considered the best use for companies with a very stable business environment. It was also still used primarily by IT infrastructure organizations that mostly delivered IT-based services. However, ITIL has the potential to be much more, if users look beyond the infrastructure-only practice.
Perhaps it’s time to incorporate ITIL into change management. Stop seeing just the infrastructure guys as the key stakeholders but merely the start of a process that could stretch across the entire organization. ITIL will lead where you allow it to.