The main drive behind outsourcing has always been cost savings. However, times are changing and service providers are now looking at ways to offer even more to IT organizations. CIOinsight.com takes a look at some of the new trends and explains why 2014 might just be the best year for outsourcing so far.
The number one trend is a rise in managed services. Service providers are now taking a more proactive approach, taking control over managed services instead of opting for staff augmentation. This means pricing moves from being input-based to being more output-based.
The New Focus: Business Results
There is more emphasis than ever on business results, rather than just basic technology results. To do this, service providers and IT organizations are working together not just to arrive at a solution, but to do what’s best for the customer’s environment. Too many times, a service provider will give a customer the solution the customer described, only to find the results weren’t in the customer’s best interest after all. Now, IT organizations are working on describing the big picture, the whole environment, so service providers can do what’s ultimately best for the company. It’s about more than just the money saved, but a partnership for success.