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The Four Phases of IT/Business Alignment

The Four Phases

If you want to achieve IT/Business alignment, you’ll have to have a plan. Mary Nugent suggests it’s just as simple as a four-step process: plan, model, manage, and measure. She says this cycle won’t only make alignment sustainable and scalable, but it will also take your company to a new level of collaboration when coupled with the right applications and tools.


This step allows you to close the gap between IT and the business by translating business objectives into measurable IT services.


This is the part where you design your infrastructure, making sure that it always optimizes business value. Make sure to map out your IT assets, processes, and resources as well.


Successful management will include a method for prioritizing service requests, a disciplined change management process, a way to monitor services that are critical to the business, and operational metrics that enable service delivery at promised levels.


This last phase improves cross-organization and increases visibility into operations and service level commitments. Remember that metrics and measurements are important, but they are worthless in alignment unless they can be interpreted in a broader business context.

For more about this process, read the full article at

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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