The Balancing Act
It’s all about accountability. Brad Egeland points out project managers have to wear a lot of different hats from decision maker to resource manager to customer service representative. However, one of the most important tasks of the project manager is ensuring everyone is held responsible for their individual tasks.
The Project Team
The accountability starts with the project team. However, just because you make them your top priority doesn’t mean you are always theirs, and that’s not necessarily their fault. Often, a team will be working on two or three projects at the same time. To make sure your project isn’t the one that gets left behind, schedule weekly project meetings. Your team should know that you expect weekly status updates, and keeping them accountable both to you and to the customer is the best way to ensure progress.
Keeping the team productive and keeping the customer happy might seem to be on opposite ends of the project management spectrum, but they actually require similar tactics. Just like the project team, customers need weekly updates. The best way to prevent a customer from micro-managing you is to keep them engaged. It might even be a good idea to give the customer small tasks to complete. That way, they have something to report at the progress meeting as well. For more on accountability,
read the full article at ProjectSmart: http://www.projectsmart.co.uk/ensuring-accountability-on-your-projects-part-1.html