When a project is complete, our first reaction is to wrap it up and deliver it to the sender with an exclamation of “Mission accomplished!” However, Carl M. Manello reminds us that a project isn’t over at launch. When a project goes live, there is still much data left to be gathered and lessons to be learned. It’s the perfect time to revisit the business case, which is often outlined at the beginning of the project but never revisited later on. Otherwise, the benefits your customer hoped to receive will never be realized. Benefits aren’t something that magically appear, but calculations that must be planned for and measured.
Another advantage of working after the project is “complete” is the learning opportunities. A post project audit is the perfect way to improve later experiences for both the stakeholders and the delivery team. Now is also the time to demonstrate value. New technology can be quite the investment, and the return isn’t always in dollars and cents. Show the customer what they paid for. Delivering a project might seem like the end to you, but it’s just the beginning for the customer.