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Stop Talking and Communicate: Advice for Project Managers

What's Worse Than Not Communicating?

If there’s anything more dangerous than not taking the time to communicate, it’s thinking you’re communicating with someone and later finding out you didn’t understand each other at all. Chris Yapp uses this quote from George Bernard Shaw to sum it all up:

“The single biggest problem in communication is the illusion that it has taken place.”

Understanding is Key

Communication can mean the difference between success and failure. It’s the difference between staff seeing ICT as protecting their jobs or undermining their authority and threatening their existence. Communication isn’t just about talking; it’s about knowing when to be quite and listen. It’s about asking the right questions, and knowing when to ask them. Nearly all the problems that cause IT project failure can be traced back to miscommunication. Make sure you and the customer are on the same page early in project development. The best way to do this isn’t always just to ask, but also to listen.

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About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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