If you want to improve your business, try looking past modern IT to a scientific process that started in the 1920s. The two might be closer related than you think. Michael Scarborough talks about the Deming Cycle, a process named for Dr. W. Edwards Deming. The steps of the cycle are plan, do, study, and act.
This process is very similar to the scientific method, which is hypothesis, experiment, and evaluation. What does this have to do with IT? The Deming Cycle is actually a fundamental aspect of ITIL. Following the implementation of an improvement, the cycle should be not just used, but continued. The idea is that knowledge will then increase as further improvements are implemented.
Over time, knowledge will accumulate in a snowball effect that will improve the quality not just of IT, but of the entire business. Not all processes require the latest technology. Don’t forget the fundamentals like the Deming Cycle as you innovation your IT department.