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IT: Don’t let the CEO wonder what you do all day

If everything is running smoothly, that means someone must be slacking, right? The logic doesn’t make sense to us either, but Minda Zetlin points out it’s a common thought of CEOs. If all they see is the money being used, and not the daily problems being solved, they might be wondering what IT is doing all day long. Here are a few subtle ways to let them know you’re not just spending your whole day on Facebook.

First, let them know what you’re doing. Sometimes the solution really is that simple. Meet with the CEO for regular updates, and explain all the projects being worked on. BYOD doesn’t happen on its own, but the CEO probably doesn’t realize all the work that goes into new projects. The key is to keep it short and sweet. Make your presentation worth the CEO’s time, and use measurements that matter in the business world as well as in IT.

When bad things don’t happen, highlight that as well. Don’t be afraid to mention an averted crisis or unexpected maintenance. If it took up a lot of your time, it’s worth the CEO’s attention. Now more than ever, IT serves a dual purpose. The first role is keeping the lights on, but the second is a market-facing role. IT needs to show the ways they are adding value to the business with products and services, and there’s no better place to start then with the CEO.

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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