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5 Ways to Avoid a HealthCare.gov Mishap

Mention the IT behind HealthCare.gov and the response will most likely be raised eyebrows and shaking heads. However, what happened to HealthCare.gov could happen to anyone who doesn’t take the necessary precautions, and Diana Manos is here to tell you what those precautions are.

First, make sure you’re using mature management processes to run the program. From schedule and estimation to configuration and risk management, Manos says “a robust set of project management disciplines” is essential.

Second, know that a solid technical architecture is important, but it acts in support to the business architecture. If you don’t know what the business executives want from the program, the tech department is at a high level of risk.

Third, have a governance model in place, and make sure it recognizes the roles of the stakeholders. Communicating with stakeholders is key, but make sure different stakeholders aren’t pulling you in different directions.

Finally, have experienced personnel leading the program and develop strong relationships with the contractors supporting the program. These two relationships are of utmost importance for keeping the project on track. Bigger projects might seem to have a higher risk of failure, but if you start with these five tips, you’ll be laying the groundwork for success. 


About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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