Always there, always on time, and always up-to-date, the standards today’s successful IT system aren’t just difficult to meet, they’re nearly impossible. Yet, when the system fails time and time again, the CIO takes the blame. This all sounds rather daunting, but while you can’t prevent all system failures, the CIO can change how we approach IT problems. John Halamka says today’s CIO needs to think like a CEO, anticipating the needs of the business and ensuring the information is deployed by the time it’s needed.
To do this, the CIO needs to identify key business customers and meet with them to make sure their priorities are being met. It’s also important to standardize communications so that key customers receive regular updates on those priorities. Finally, define a process for managing IT projects across the enterprise by standardizing the project intake process, the project life cycle, and the project management tools used. The key is to achieve customer satisfaction with a narrower project portfolio and a faster delivery pace. If the CIO can do that, it won’t be about the success versus failure rate, but how happy the customer was.