As the weather gets colder, gardening is no longer the top priority on most people’s lists. However, the ITSM Professor reminds us that sticking to IT service management through the dry spells is a little like gardening in winter. It might not be at the top of your to-do list, but it’s necessary if you want success in the coming months. A consummate gardener will be preparing for planting season even in the middle of winter, and this provides a great analogy between the basics of gardening and the basics of ITSM.
The people in your organization are like the seed. You can’t grow a project without them. The size of your team has nothing to do with it, because even the largest crops can grow from the tiniest seeds. The process you use is like the soil. It’s what the seed feeds off of, and thus needs to be continually fertilized.
Finally, technology is your gardening tools. However, tools should always come second to seed and process. How fancy your tools are won’t matter if you haven’t taken the time to nurture your seed and soil. It might seem a little crazy to start planning your garden in the middle of winter, but just envision the project you’ll have to harvest when the seasons change!