As IT becomes a more integral part of the business world, many of its functions are being split into smaller categories. Roger Roberts, Hugo Sarrazin, and Johnson Sikes of McKinsey.com wrote an article on the two main categories that IT now falls into: “factory IT” and “enabling IT.” Factory IT is the core of the IT services, and they are usually what we think of as the functioning and productive “IT.” They also focus on streamlining the complex IT processes, thus saving the organization time and money.
IT was once considered a support function for the business, but now the two are becoming one. As they continue to merge, the Factory IT now needs its own support group. This is where Enabling IT comes in. They are like the middle men that live in the remaining gap between business and IT. They are often so integrated with the business that they are embedded within business units. Their key focus is on innovation and bringing value to, you guessed it, the business. While not all organizations are starting to separate Factory and Enabling, the McKinsey.com article points out that these two functions together will give any organization a competitive edge.