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Is Darth Vader in Your ITSM Project?

A good IT leader is a lot like Darth Vader. How? Earl Begley of The ITSM Review says:

“The CIO needed me to brutally prioritize tasks, make decisions based on data, honor commitments, manage risk, be persuasive, take on the big problems, and not be afraid to get my hands dirty.”

Sound familiar?  But don’t let the Darth Vader duties send you on a power trip. Begley explains some lessons he learned from his journey to the dark side, and why being an especially good leader sometimes means morphing out of that role.

Don’t be too proud of the technological terror you’ve constructed. If the process doesn’t work on paper, it’s not going to work in practice. However, if you build up trust with your team, they will help you work out the kinks in the system.

When faced with the Rebel Alliance, ask for their side of the story. Address resistance to change by understanding the concerns behind it and addressing those concerns up front. Also, don’t be afraid to discuss the location of the hidden rebel base, otherwise known as “shadow systems.”

Finally, remember that sometimes you need to be the one to ask “What is they bidding, my master?” Even if you are a leader, you are still an employee whose first priority is completing the project as desired. At the end of the day, be prepared to take off your Darth Vader mask. While he may have had the right idea about certain things, there are still other lessons to be learned from Star Wars. May the Force be with you!

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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