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How to Create an IT Department as Close as the Three Amigos

If your office is having a costume party this year, you might consider going as one of The Three Amigos. Whether you are a business person, a customer, or a part of the development team, all three can be part of the dynamic trio, and the teamwork among them must be constant. Not only is it a novel costume idea, but being a part of a trio has other benefits as well.   

Some organizations will run a never ending stream of tests and assessments, but their quality will never improve if they don’t concentrate on communication. Neil Killick calls his communication method The Three Amigos approach, and he says it has to start before the project is even undertaken.

The customer, developer, and tester must meet and agree on the acceptance criteria before beginning work on a new feature. This eliminates a lot of the later back-and-forth that takes place as the developer hands the product off to the tester who then will hand it back because it isn’t meeting the standards.

The developer should talk to the tester before he even starts coding. This way, the tester can explain the test cases to the developer, so the developer knows what he is working toward. Good technical practices will naturally emerge from the first conversation; and customer, developer, and tester can become as in sync as the three amigos. Matching sombreros are optional.   

About Rachel Ginder

Rachel Ginder was a staff writer for CAI's Accelerating IT Success and joined the team in 2013. She also helped with social media and research.

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